Refund policy

Return & Refund Policy – Whittle Feed & Seed Store

At Whittle Feed & Seed Store, we want every customer to shop with confidence. Our goal is to provide a straightforward and fair return process for feed, seed, pet supplies, and farm essentials. This Return & Refund Policy explains your rights, our procedures, and how refunds are handled for purchases made through our website.

We aim to maintain transparent policies that align with accepted eCommerce standards and marketplace requirements.

1. Return Eligibility – 30 Day Return Window

You may request a return within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

Unused, unopened, and in resalable condition
Returned with original packaging, labels, and included accessories
Not damaged after delivery due to misuse or neglect
Supported by proof of purchase (order number or receipt)

Items returned outside these conditions may be declined or receive a reduced refund where permitted.

2. Non-Returnable Products

Due to hygiene, safety, and product quality reasons, the following items are generally not eligible for return unless damaged, defective, or sent in error:

Opened bags of feed, grain, or seed
Perishable goods
Opened supplements or animal care products
Used bedding or stable supplies
Clearance or final sale products
Gift cards
Custom or special-order items
Products with broken safety seals

These rules help maintain product integrity and customer safety.

3. How to Start a Return

To request a return, please follow these steps:

Step 1

Email support@whittlefeedseed.shop with:

Full name
Order number
Product name
Reason for return

Step 2

If the item is damaged, faulty, or incorrect, please attach clear photographs of:

Product received
Packaging
Shipping label (if available)

Step 3

Wait for return approval and instructions before sending any item back.

Unauthorized returns may be delayed or refused.

4. Return Shipping Costs

Change of Mind Returns

If returning an item because you changed your mind, you are responsible for return shipping costs.

Our Error / Faulty Product

If the item is defective, damaged in transit, or incorrectly supplied, we will cover reasonable return shipping charges or provide a suitable resolution.

We recommend using a tracked service, as returned parcels remain the sender’s responsibility until received.